HERE TO HELP
OneTrip support
Help with your routes, saved trips and the iPhone beta.
Contact us
If you are a beta tester, open OneTrip in TestFlight and choose Send Beta Feedback. Include your app version and a short description of the issue. Please do not send passwords or payment information.
Where are my trips saved?
The iPhone app saves trips on your device. The browser planner saves them in that browser on that device. They do not sync between the website and your iPhone app. Clearing browser data or using a different browser may remove access to your browser plans.
Can I book a hotel or pay?
OneTrip is a trip planner. It does not make reservations or accept payments. Lodging allowances and travel times are illustrative, so confirm travel details with your providers before booking.
How do I change or delete a trip?
Open Trips in the planner to edit or delete a saved itinerary. In Profile, Reset app data clears your locally saved trips and profile information.
How does TestFlight work?
The iPhone app is being prepared for beta testing. Registered testers receive an invitation after Apple approves the build for external testing. Open that invitation on your iPhone and follow the TestFlight installation instructions.
Will it work offline?
The installed iPhone app can plan and save trips offline. Map imagery may need an internet connection. The website needs a connection to load.